Gary Vaynerchuk: There is a Social Media Bubble

Gary Vaynerchuk has been a social media superstar. Certainly no Luddite, he’s used social media — and most important useful content and real expertise — to real business success, both for his wine business and personal businesses. I first discovered Gary Vaynerchuk three or four years ago, when he was in the early days of Wine Library TV and reviewed some Israeli wine for the first time.

Yet, Gary has said that there is a social media bubble. 99.5% of those who call themselves social media gurus (a terminology I’ve long rejected) are “clowns.”

On a recent TechCrunch TV, Gary Vaynerchuk said: “we are going to live through a devastating social media bubble.”

According to Gary, 99.5% of “social media gurus” (A term I would get insulted if anyone calls me that) don’t know how to define real business value. It’s not about “likes” or “fans” but rather about business value. This doesn’t happen at once. It’s not viral. It’s hard work – Gary is known for being online at all hours and answering emails at 3 in the morning.

Social media performs business functions: it’s not a function in itself.

Social media is a tool, like a telephone. He’s repeating a message that I’ve advised clients for years and longed believed: There is a Social Media Bubble.

Social media is a tool to create business value. It’s a tool to show appreciation to your customers, help them with customer service, and provide real business roles.

Viral is not a strategy.

Are you hoping for the magic? Or are you focused on real, long-term business strategy.

The Need for Integrated Marketing: It’s Not Just Social Media

“If only we went viral” and “If only we had a Facebook page and an Internet guru who knew how to make our RSS feed than we could get on the front page of TechCrunch” is something that is commonly heard.

The promise of social media was, to some, the magic promise of viral marketing.

It’s a false promise.

The fundamentals still matter.

Marketing is not about viral or social media – rather it’s about developing the proper strategy to meet your business goals.

What are you trying to get and what is the pathway to get there?

  • Brand Awareness?
  • Revenue Growth?
  • New Sales?
  • Thought Leadership?
  • Repeat Business?
  • Saved Customers and Recovery of Customers?
  • Introduce A New Program?
  • Donations?

Each goal has a different tactic to meet that goal.
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Social media is not the answer, it’s a channel. One of my favorite strategic frameworks, Forrester’s POST Analysis, explicitly states that you pick the People (Audience), Objectives, and Strategy before choosing what technology to implement this with.

Before determining the tactic, you need to develop the strategy that maps the strategy and tactics to your goal. This, of course, requires knowledge of integrated marketing: branding/positioning, public relations, marketing, web development, SEO, and more. Yes, with the growing importance of digital platforms, technological literacy is a must for any marketing strategist, but it is not the goal – rather the tool to get it.

Jono Bacon, the Community Manager of Ubuntu, a popular Linux distribution, has a good framework for how to map strategy with tactics in his book The Art of Community:

OBJECTIVE:

GOAL:

SUCCESS CRITERIA:

  • Item
  • Item

IMPLEMENTATION PLAN:

  • Item
  • Item

OWNER:

GOAL:

SUCCESS CRITERIA:

  • Item
  • Item

IMPLEMENTATION PLAN:

  • Item
  • Item

OWNER: